Account & Security

If you've forgotten your password:

1. Go to the login page
2. Click "Forgot password?"
3. Enter your email address
4. Check your email for the reset link
5. Click the link and enter a new password

Reset links expire after 1 hour for security.

To change your password while logged in:

1. Go to Profile Settings
2. Scroll to the Security section
3. Click "Change password"
4. Enter your current password
5. Enter and confirm your new password
6. Save changes

Use a strong password with at least 8 characters, including numbers and symbols.

You can sign in using your Ethereum wallet:

1. Go to the login page
2. Click "Connect Wallet"
3. Choose your wallet (MetaMask, WalletConnect, etc.)
4. Sign the verification message when prompted
5. You're now logged in!

This method uses Sign-In with Ethereum (SIWE) - no password needed.

You can link both email and wallet to your account:

1. Go to Profile Settings
2. Scroll to the Security section
3. Under "Connected Accounts", click to add email or wallet
4. Follow the prompts to verify

Linking both gives you multiple ways to access your account.

Currently, Vlossom supports:

• Email verification for password resets
• Wallet signatures for SIWE authentication

Full 2FA with authenticator apps is coming soon. For now, we recommend using wallet-based login for maximum security.

To permanently delete your account:

1. Go to Profile Settings
2. Scroll to the Danger Zone section
3. Click "Delete account"
4. Type DELETE to confirm
5. Your account will be permanently removed

Warning: This action cannot be undone. All data and any remaining wallet balance will be lost.

If you notice unauthorized activity:

1. Change your password immediately
2. Check for any unauthorized bookings or transactions
3. Review your connected accounts in settings
4. Contact our support team

We take security seriously and will help you secure your account.